Build the operation so it runs without you in every step.
Once you have a team, the problem changes. People ping you for every decision, new hires take months to learn the job, and how things get done lives in your head and three different Google Docs. We map how the business really runs, name every gap, and build the operation that closes them.
Next open: Mon, Oct 12 at 10:00 AM
What it often includes.
Every engagement is different. These are the pieces we usually build.
Map it
- A full look at how the business runs
- Every core process mapped
- Every gap named
Write it down
- SOPs for the work that matters most
- A playbook for new hires
- Who does what, in writing
Hand it off
- Who decides what
- What still comes to you
- A plan for handing off the rest
Tools
- A tool stack audit: keep, cut, or replace
- Automations between apps
- A short scorecard to watch
No packages, no feature lists. We scope it on a call, and you know the price before anything starts.
Book a callHow it works.
- Step 1
A straight first call.
How the business runs today, where it hurts, and whether we can help.
You bring: an honest picture. - Step 2
Scope and price.
What we'll build, in what order, and what it costs, agreed before anything starts.
You bring: a yes or no. - Step 3
We map it and build it.
Every core process, who touches it, and where it breaks. Then the SOPs, roles, and tools that fix it.
You bring: time with your team. - Step 4
We hand it over.
Your team runs it. We check that it holds and fix what doesn't.
You bring: follow-through.
Is this right for you?
A great fit
- You have three or more people
- People ping you for every decision
- New hires take months to learn the job
- You're ready to step back from the day-to-day
Not the right fit
- You haven't hired yet
- You need someone to handle your day-to-day admin
- You want it fixed in a week
- You need systems that store patient health information (PHI)
It's custom to us and our needs and what we actually need day to day.
Questions, answered.
- Do you do the work, or just advise?
- We do the work: mapping your processes, writing the SOPs, and building the tools, with your team. Not from a slide deck.
- What if our business is messier than most?
- Messy is where most businesses start. That's the job.
- What happens when it's done?
- You keep everything. The maps, the SOPs, and the tools are yours.
- How is this priced?
- It's scoped on a call: what we're fixing, who does what, and for how long. You'll know the price before anything starts.
- How long does it take?
- [Confirm typical timelines for this path.]
Tell us where it breaks. We’ll tell you where to start.
A straight conversation. If we can't help, we'll say so.
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